Returns & Exchanges

At Sterra SG, we are committed to ensuring your home environment remains pristine and comfortable. If you are not completely satisfied with your purchase, you may return or exchange your items within 15 days of receipt provided they are in original condition.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated customer support team via our website or email with your order number and the reason for your return.

• 2.
  Prepare the Item

  Ensure the product is securely packed in its original Sterra packaging, including all accessories, manuals, and promotional gifts received.

• 3.
  Schedule a Pickup

  Once your request is approved, we will coordinate a convenient time for our logistics partner to collect the item directly from your home.

• 4.
  Quality Inspection & Refund

  After our warehouse team inspects the item to ensure it meets our return standards, your refund or exchange will be processed within 7-10 business days.