Frequently Asked Questions
Everything you need to know about enhancing your home living experience.
What is the standard delivery timeframe for orders within Singapore?
Most orders are processed and delivered within 3 to 5 business days. For larger items like air purifiers and water dispensers, our team will contact you to schedule a specific delivery and installation slot.
Do Sterra products come with a warranty?
Yes, all Sterra products come with a standard 1-year local warranty that covers manufacturing defects. Extended warranty options are also available for selected premium appliances at the time of purchase.
How do I maintain and replace filters for my Sterra devices?
Maintenance is simple. We recommend replacing filters every 6 to 12 months depending on usage. You can purchase replacement filter sets directly from our website, and our devices feature indicator lights to notify you when a change is due.
What is your return and refund policy?
We offer a 15-day return policy for items in their original, unopened packaging. If you experience a technical issue with a product, please contact our support team for a professional assessment and resolution.
Does Sterra provide professional installation for water purifiers?
Absolutely. For all tankless water purifiers, professional installation by our certified technicians is included for free. We will coordinate with you to ensure a seamless setup in your kitchen.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free installment plans through partners like Atome and ShopBack PayLater.